Your privacy is important to us. To offer, quote, and provide you with our products and services, we, namely AWP Australia Pty Ltd ABN 52 097 227 177 trading as ‘Allianz Global Assistance’, collect, store, use, and disclose your personal information including sensitive information. We usually collect it directly from you but sometimes from others including our business partners, our agents, contractors and service providers, and from persons whom you know and we also provide our products and services to.

We are responsible for ensuring your personal information is used and protected in accordance with applicable laws including the Privacy Act 1988. Personal information we collect includes your name, address, date of birth, email address, phone number, government identifiers including passport details, your medical information, your bank account and payment card details, as well as other information we collect through devices like ‘cookies’ when you visit our website such as your IP address and online preferences.

We use your personal information primarily to offer, quote, and provide our products and services to you, including renewals. We also use it to manage your and our rights and obligations in connection with any such products and services you have obtained or about which you have enquired.    

We may also use it for product development, marketing (where permitted by law or with your consent), customer data analytics, research, IT systems maintenance and development, recovery against third parties, and to liaise where necessary with Government Departments, regulators, and investigations into suspected fraud or other unlawful activities, liaison with other insurers and insurance reference bodies, and for other purposes where permitted by law. We do not use sensitive information for marketing purposes or provide sensitive information to any third parties for marketing.

Your personal information may be disclosed to others depending upon the particular circumstances, such as to third parties who assist us to carry out the above activities under the ‘Uses and purposes of collection’ heading above, both inside and outside of Australia. This includes our claims management providers, our agents and intermediaries, insurers, investigators, cost containment providers, service providers, data storage (including ‘cloud’ storage) and data handling providers, legal and other professional advisers, insurance reference bodies in the case of suspicious claims or credit card transactions, and our related and group companies including Allianz Australia Insurance Limited. Some persons to whom we may disclose your personal information assist us to provide our products and services and to improve our business. Recipients of your personal information may be located in other countries including in Europe, the UK and Ireland, Asia, New Zealand, Canada, the USA and other countries where the Allianz Group of Companies has a presence. We also, where necessary, may disclose your personal information to Government Departments as well as to regulatory bodies.

We may, where permitted by law or with your consent, which may be express or inferred, contact you by telephone, normal mail, email, electronic messages such as SMS, and via other means with promotional material and offers of products or services from us, our related companies, as well as offers from our business partners that we consider may be relevant and of interest to you. Where we contact you with such offers, you can withdraw your consent at any time by calling us on 1800 023 767 or by contacting us – see below.

When, in connection with one of our products or services you provide personal  information to us about another person or you receive personal information from us about another person, we rely on you to have first obtained the other person’s consent for you to provide and receive their personal information, and we rely upon you to make them aware of the matters set out in this Privacy Notice. If you don’t have the person’s consent, you must inform us.

Note, if a person is entitled to receive information from us and they contact us requesting the information, we will provide it to them. 

You may also seek access to your personal data and ask us to correct and update it. You may not access or correct personal information of others unless they authorise you to do so and you can provide evidence of such authorisation, or unless they are your legal dependant. See the link below to the Allianz Partners Privacy Policy for further details.

If you have a request for access or a complaint concerning our handling of your personal information, please write to:

Privacy Officer, Allianz Partners

PO Box 162, Toowong, QLD 4066

Alternatively, please email DataPrivacyAU@allianz-assistance.com.au. You may also call us on (07) 3305 7000.