An insurance claim is the defining moment for our service – the moment when we deliver on our promise. At Allianz Global Corporate & Specialty (AGCS), we are committed to deliver superior claims experience to our customers: before, during and after a loss.
Our claims philosophy is solution-oriented: We’re committed to finding preferred solutions with big picture thinking in respect of large and complex policies, building trusting relationships with you based on continuity of experience: We value an honest dialogue, transparency of communication, consistency, speed and ease of service delivery. We work tirelessly to provide clarity and eliminate ambiguity, prioritizing a ‘no surprises’ culture.
We never forget that claims are more than just a financial obligation – they are the opportunity to repay our clients’ trust. To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists. Our team is highly respected in the market and has many years of experience in managing claims in all our lines of business.
