Customer
Stories

Parris, Ben, Malachi and 9-month-old Tully were thrilled to be on their first international family holiday in beautiful Rarotonga, celebrating together as a family.  Unfortunately, just hours into their trip, their joy turned to fear, Tully became seriously unwell, her tiny body struggling as her blood oxygen level dropped rapidly.   Diagnosed with pneumonia, she needed urgent specialised paediatric care.

With every second counting, Allianz's 24/7 Emergency Assistance sprang into action, arranging an air ambulance and a team of paediatric intensivists to care for Tully during her flight back to New Zealand. 

Parris, Ben, and Malachi are incredibly grateful, thanks to Allianz, their worst fears were met with expert care and coordination, turning what seemed impossible into a miracle.

Take a look at some of our most recent customer stories. 

Each one is unique, shaped by different circumstances, challenges, and destinations.

While no two journeys are the same, they all share one important thing in common: a positive outcome, made possible as they all had Allianz Travel Insurance.

Mark Drew, a seasoned ultra-marathon athlete, was on the adventure of a lifetime, a guided trek to Everest Base Camp. Things took a serious turn when he was struck by severe altitude sickness.

With his oxygen saturation dropping to a dangerously low 70%, Mark had to be airlifted off the mountain to receive urgent medical care.

Thankfully, he had Allianz travel insurance, making all the difference when it mattered most.

Watch his incredible story of endurance, emergency, and recovery.

Steve Knott, an avid road cyclist, set out to fulfill his dream of riding through Samoa. But in an instant, that dream took a devastating turn. A severe crash left him with critical brain and spine injuries in a third-world country with limited medical resources. While the hospital staff in Samoa did everything they could, the lack of resources put his recovery and care at risk.

Thankfully, Steve had travel insurance, which made all the difference. Allianz swiftly arranged for an air ambulance to bring him back to New Zealand—ensuring he received the urgent, specialised care he needed.

Watch Steve's incredible story of resilience, recovery, and the life-saving impact of Allianz travel insurance.

This is the story of Karen Martin, who was rushed to hospital after casually hitting a curb on her hired Lime bike. Unfortunately, this resulted in Karen fracturing her kneecap in three places, which involved surgery and a lengthy hospital stay in Nice, France.

Thankfully, they had travel insurance to take care of things. 

This is the story of Karain and Susan's 25th wedding anniversary cruise holiday, which unfortunately ended in disaster. Thankfully, they had travel insurance, which helped save Karain's life.

This video contains images of a medical nature that may be disturbing to some viewers.