A business insurance claim is the defining moment for our service – the moment when we deliver on our promise. At Allianz Commercial, we are committed to delivering a superior claims experience to our customers: before, during and after a loss.
Claims Services
Our claims philosophy is solution-oriented: We're committed to finding preferred solutions with big-picture thinking with respect to large and complex policies, building trusting relationships with you based on continuity of experience. We value an honest dialogue, transparency of communication, consistency, speed and ease of service delivery. We work tirelessly to provide clarity and eliminate ambiguity, prioritizing a ‘no surprises’ culture.
We never forget that claims are more than just a financial obligation – they are an opportunity to repay our clients' trust. To find the right solution for our clients, we work in close cooperation with them and their brokers, fielding an integrated team involving our claims experts, underwriters, risk consultants and other client service specialists. Our team is highly respected in the market and has many years of experience in managing claims across all our lines of business.
Understanding your needs
How we approach claims
It's when a loss occurs that you really need your insurer to act – promptly and unbureaucratically. A coordinated approach to global claims management is the key. Fast claims services and efficient claims handling is essential to help our clients resume their operations and manage their day-to-day business as quickly as possible.
Be there when you need us
We respond quickly upon discovering your loss. We:
Keep you informed
Our communication is upfront and regular. We:
Highly experienced professionals
The right expert is dedicated to your claim, listening to your needs and working closely with a dedicated global claims team and qualified service providers.
Partner with you to find solutions
We are flexible and solution oriented. Our approach is straightforward and responsive to your needs. We will work with you to find the best solution.
Further value-adding services are claims scenario testing, regular stewardship and review meetings and claims insights and trend updates.
Insurance is truly a people business
Our claims team
Our claims team is at the heart of our service. This is why we field one of the strongest specialist claims teams of any major insurer.
EU taxonomy claims data requests
In accordance with the requirements of the EU Taxonomy regulation, delegated act 2021, 2800, Annex 2, we declare our intention to share loss data, free of charge, with public authorities in compliance with any legal requirements in particular on Data Security and Data Privacy. In case of loss data requests, please get in touch with us via email.
This mailbox is only to be used for requests by public authorities in line with the aforementioned regulation. For individual and specific requests related to specific claims, please reach out to your country-specific claims team:
Requests related to individual cases to the above mentioned mailbox will not be processed.
